Serving You Better During COVID-19!
As the landscape of the COVID-19 continues to change, we are continuing to adapting our service to better protect you and our staff. We are striving not only to meet the basic requirements of social distancing but to exceed them. With safe practices that provide continued access to food products for you and your family, we are doing our part to help flatten the curve for Canada.
How does our Drive-In Service work?
1.Place your order.
You can place your order by phone, through Facebook Messenger or email. We request all orders are prepaid prior to pick up. Please discuss your payment options with one of our team when placing your order. All orders require 24-hour notice before pick up.
Our Team member will confirm your order and let you know the day and time you can arrive for pick up.
Pick up hours are between 12pm and 5pm Monday - Saturday.
Drive to our location at 419 14th street Simcoe.
4.Check-In by Phone
From your vehicle, dial 519-426-6750 to let us know you have arrived. Make sure to confirm the make/model, colour and license plate number (if possible) of your vehicle. Pop your trunk. Please wait inside your vehicle.
A member of our staff will come out with your order and place it directly into your trunk. They may need to speak to you to confirm, please remain in your vehicle.
Want to know more about how we have been protecting you and staff during the COVID-19 outbreak? Please read our COVID-19 service adjustment timeline:
We unveiled an optional pre-order and Drive-In Service for those customers who were unwell or had been in contact with someone who was unwell. We also stepped up the disinfecting of common touch areas such as our door handles, counters and transaction machines.
March 15 - 19
Customer volumes increased each day and our dedication to Norfolk Country’s food security remained unwavering. We ramped up productions to met demand. Our staff greeted each and every customer with a smile. Even though some had started to use the Drive-In Service our store area was becoming crowded at times and that was putting our customers and our staff at risk
We made the tough decision to move to solely operate through the Drive-In Service. We created and released pricing sheets on our Facebook page to assist our customers in making their selections for orders. These can be found by clicking on the menu tab.
Our first-day of Drive-In Service only, our customers were patient, understanding and thankful that we had their best interest at heart. We closed down early for the day to give our staff a much-deserved break.
During our normal day of rest, we met with our team leaders to discuss each area of the facility, what new procedures we needed and gauge the emotions of our staff. From this meeting, you can rest assured that we have put actions in place to monitor our staff’s physical and emotional health and safety very closely. We also made adjustments to our Drive-In Service to better serve our customers and do our part in practicing social distancing.
We are all in this together and only together will we flatten the curve and protect our communities.